12-07-2015 03:56 PM
Trying to install the PIXMA MX922 on my Windows 10 Pro 64bit computer. Disabled Kaspersky and Malwarebytes. Whenever I try to install mp68-win-mx920-1_00-ejs.exe a window pops up that says Canon IJ Driver Installer Has Stopped Working.
I've already worked with Canon tech. I've done a clean install of all the software and even tried Run as Administrator. It still won't install. The rest of the software installs fine. I'm able to print. Just no scanner.
I was able to install the printer onto my Windows 7 Pro 32bit computer last night, so I'm relieved that the printer is working properly.
Anybody have any ideas?
12-17-2015 12:56 AM
Spent an hour and still unable to install the driver.
lucky enough to find this post.
I turn off the manage printer by windows then manage to install successfully.
thank you
windows 10 64 bits
crash when register fax driver
12-22-2015 10:12 PM
I had the printer installed on win 10 pro (x64)converted from win 7 and the driver installer worked fine. I reinstalled win 10 from scratch and the driver install no longer works...
12-22-2015 10:17 PM
Hi, apicquot!
To ensure the most accurate information is provided, please let everyone know the printer model you are using.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!
05-04-2018 03:09 AM
Hi,
Its good that it is solved now, but I always prefer to have a direct call with the Canon Support desk and Explain the issue.
Or, simply download the newly released file from canon.
09-09-2018 02:52 AM - edited 09-09-2018 02:53 AM
It is like miracle this solution worked for me and now my printer is working fine, I always appreciate canon ijsetup to provide such a great support.
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