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New Contributor
Posts: 1
Registered: ‎09-15-2020

Cannot get technical support for a product still in warranty

I have tried to reach Canon technical support for my scanner, which is still in warranty.  The artifcial voice will not accept the model. I tried to register an account, and it will not accept the serial number.

 

I understand they changd their customer support this year. They used to have the best customer support.  Now they have the worst.

 

Is there any way to speak to a live technician?  If I am left with no technical support for a product in warranty,  I shall no longer

buy Canon products.

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Moderator
Posts: 1,828
Registered: ‎07-08-2013

Re: Cannot get technical support for a product still in warranty

Hi, TOS1968!

So that the Community can help you better, we need to know exactly which Canon printer model you've got and what kind of problem you're experiencing with it.  That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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