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Posts: 1
Registered: ‎01-13-2018

Cannot display scanned results in my image garden on MAC You do not have permission

I have a Canon MX925 on my Apple MAC with High Sierra OS and when I scan a document, My Image Garden gives an error message saying the the folder where the scanned image is is cannot be viewed as I do not have permission to view the folder. I set the My Image garden preferences to send scans to My Documents folder in my home directory on the MAC. I scan as a pdf format and can view the scan in my Documents OK but not via My image gardeb.

Posts: 1,687
Registered: ‎07-08-2013

Re: Cannot display scanned results in my image garden on MAC You do not have permission

Hi, johngoodger!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

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