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New Contributor
Posts: 1
Registered: ‎04-08-2016

Cannot communicate with the printer/Bi-Directional Support


I have a Canon MX700 series printer and I just upgraded from Windows 7 to Windows 10. Everything worked fine until this update. Now, when I try to print I get error messgae:

Cannot communicate with the printer.
Turn Enable bi-directional support on in the printer's Properties dialog box.

I have followed the directions and I have re-installed the printer and updated to the latest drivers but I STILL get this error message. Plus, when I check the box to enable bi-directional support, then click apply, it still doesn't take. The box always comes back unchecked whn I try to print again. Please help!

Product Expert
Posts: 3,110
Registered: ‎07-28-2014

Re: Cannot communicate with the printer/Bi-Directional Support

Hi bwheeler23,


It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

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