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Cannot communicate with scanner.....

SALLYHUANG
Apprentice

Pixma MG3560. It is connected directlty to PC with a USB cable.  The scanner cannot work. If I try to initiate a scan using software, I get an error mesage from Scangear "Cannot communicate with scanner for these reasons:..." and en error code 5,157,69.

 

The printer function works fine. I do not believe that the problem is the USB cable.

 

Is this a Scangear software problem? How do I fix?

 

Thanks.

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