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Cannot Print Custom Sized Envelopes on MG7720

mommatwinsx2
Contributor

I just got yesterday my MG7720 printer.  I can print teh exact sam docuemnt on cardstock (cut to size of envelope) but everytime I load envelopes it does not print correctly.  

6 REPLIES 6

Ramona
Authority

Hi mommatwinsx2,

 

So we can better assist you, please let us know what operating system is on your computer (version of Windows or Mac OS X), what size envelope you are trying to print, and how the envelope looks when it prints incorrectly.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Displaying FullSizeRender.jpg

I have downloaded the latest driver as requestsed by tech support.  It prints card stock same size but not envelope.  Envelope size is 5.1875 x 7.1875

Displaying IMG_0084.JPG

The last picture is what I am trying to print.  I am using Microsoft Word.

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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