12-29-2018 06:33 PM
I printed a few photos the other day, and now i only have an option for 4x6 on my iphone app.
I restared the printer and shut the app down.
How can i get the app to allow me to chose full size paper???
12-29-2018 06:43 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what printer model you have. That way, the community will be able to assist you with suggestions appropriate for your product.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help by phone at 1-800-OK-CANON (1-800-652-2666 Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.
12-31-2018 09:18 AM
I recommend removing the app completly from your iOS device and then reinstalling it. Once the app is installed and the printer is registered, please click HERE.
Once you open and perform the steps in the article, please let us know if you were able to change the paper size after selecting Change Settings.
We look forward to your reply.
01-08-2019 09:29 PM
I deleted the app from my iphone and the only way i can print with regular paper is if i download the doc to icloud
then choose image correction
then it will print
This is very inconvienet!
second issue: My sons HP tablet shows that it is printing with the correct size, but once again my printer tells me i need to change my paper
THIS is frustrustrating and I am ready to get rid of it
01-10-2019 11:26 AM
I can understand your frustration and troubleshooting with our support group will be needed to narrow down the cause of this issue.
Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.