Cannon Pixma MG6800 Printing Error

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I have a similar problem to what is listed below in the hyperlink. I am able to make copies of files, but I cannot print Microsoft Word documents. I am currently using a hp envy 15 and my operating system is windows 10. My printer was working properly before. I tried to fix the problem by restarting the printer, but it did not work. I also don't know if I am supposed to have the driver that is listed in the hyperlink installed due to the fact that I have a different. Any help would be appreciated.

https://support.usa.canon.com/kb/index?page=content&id=ART129828

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[Jason]

Hi,

Welcome to the Canon Forums and thanks for your post! It looks like the error you are running into is 'The printer is not responding.' 

Are you using the USB or wireless connection?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!