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New Contributor
Posts: 1
Registered: ‎03-13-2019

Cannon PIXMA MX 492 resetting paper problem

My Pixma MX 492 wireless cannon keeps telling me to replace the paper since I tried to copy a photo. I have no photo paper so I want to return to regular printing, but the printer won't comply! I have tried matte paper to no avail. Can anyone address this problem? I have had no problems with it before this one.

Product Expert
Posts: 1,093
Registered: ‎11-19-2018

Re: Cannon PIXMA MX 492 resetting paper problem

Hi jubshaw,


So we can best assist you, we would need some more information to help narrow down this issue.


  1. Are you trying to print a document or photo from your computer?
  2. What version of Windows or Macintosh is installed on your computer?
  3. What size paper is loaded in the printer?

We look forward to your reply.


If you would like to speak to tech support about this issue, you can call us at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST. 

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