12-24-2018 11:05 AM
Since the printer is grayed out in the Paint program, there may be a security or firewall setting on the computer that is not allow the scanner to be selected. At this point I would recommend contacting Microsoft to have them check the firewall or any security programs running on your computer to see if they are blocking the scanner driver.
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09-16-2019 11:02 PM
So, I have the same problem. Help my understand what worked:
What did you have to do before installing the driver that worked, if anything?
Where did you get that driver?