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Occasional Contributor
Posts: 8
Registered: ‎12-05-2018

Re: Cannon MX432 Scanner not detected by Windows 10

Arthur,
 
Unfortunately, the scanner is not available (grayed out) in "Paint".  I really appreciate your efforts!  Sorry this is such a problem.
 
Bcalski
Product Expert
Posts: 918
Registered: ‎11-19-2018

Re: Cannon MX432 Scanner not detected by Windows 10

Hi bcalski,

 

Since the printer is grayed out in the Paint program, there may be a security or firewall setting on the computer that is not allow the scanner to be selected. At this point I would recommend contacting Microsoft to have them check the firewall or any security programs running on your computer to see if they are blocking the scanner driver.

 

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Occasional Contributor
Posts: 8
Registered: ‎12-05-2018

Re: Cannon MX432 Scanner not detected by Windows 10

ArthurJ,

 

That's very disappointing.  Thanks for all your efforts!

Occasional Contributor
Posts: 8
Registered: ‎12-05-2018

Re: Cannon MX432 Scanner not detected by Windows 10

ArthurJ,

 

I installed a driver with a "WS' ot the end of the name and it works now.

Highlighted
New Contributor
Posts: 2
Registered: ‎02-26-2019

Re: Cannon MX432 Scanner not detected by Windows 10

So, I have the same problem.  Help my understand what worked:

 

What did you have to do before installing the driver that worked, if anything?

 

Where did you get that driver?

 

Thanks,

 

Bill

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