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mtz
New Contributor
Posts: 1
Registered: ‎09-02-2019

Cannon MG5520 print issue

My MG5520 will only print in black and yellow. I have cleaned and deep cleaned print nozzel. Aligned print heads and still just yellow. What can I do?

Product Expert
Posts: 2,234
Registered: ‎07-28-2014

Re: Cannon MG5520 print issue

Hi mtz,

 

If the ink tanks are full and peforming multiple printhead cleanings did not get your PIXMA MG5520 to print all of the colors correctly, your PIXMA MG5520 would require service.

 

You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

 

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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