04-27-2019 10:47 AM
I'm following on screen set up instructions to the point of aligning print heads, but the A4 sheet I've inserted won't print. The document shows in the print queue but that's it - nothing happens. So I can't complete the set up process. I should say this is my third Canon printer and I've never encountered a set up problem before. Any help gratefully received.
The machine's connected by usb to windows 10 64 bit.
Solved! Go to Solution.
04-28-2019 04:26 AM
Please perform the following steps to connect the MG2500 series printer to your computer.
08-17-2019 04:37 PM
I installed the printer on my old laptop with no problems. Ink alignment and everything went well...BUT that printer laptop died and I am trying to install drivers on my new DELL. I downloaded the driver from the disk and the installation got stuck on recgonizing the printer. It took over 30 min so I cancelled and followed the steps to start over. I did that twice and it still got stuck. I went to the website and downloaded the drivers there. They all installed fine and then it got stuck again on the Printer Connection page. After waiting and waiting, it gives me an error that the printer is not detected. I tried over and over to plug it back in...it says 'wait'...then it stalls and says the printer isn't connected AGAIN and AGAIN. It's plugged in to wall and laptop and the light is on. Nothing changed since it first detected it. What can I do?
08-20-2019 02:17 PM
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
08-20-2019 03:25 PM
I uninstalled the driver that I got on the Canon website. Then reinstalled it and the setup worked without a hitch. I guess it was something in the first download that was whacky! Thanks for your help.
08-21-2019 09:02 AM - edited 08-21-2019 09:02 AM
I'm glad to hear that you got it working! Thanks for letting me know
09-02-2019 08:00 PM
I have had the same problem. I keep getting an error message. Download error -0001-0002. I have followed all the instructions given to earlier post and still can not download the driver. Help Please!