03-16-2016 08:26 PM
Okay, I hope someone can help. I may be in the wrong location so tell me if so.
I have hired someone to do front/back covers for my travel book. However, when I send her the jpegs thru dropbox I did from Canon printer they seem to go blue-ish and grainy. Maybe this is my mistake, I printed a photo 4x6 and very low but it looked great. Then I scanned it at 300 dpi but her end shows that grainy blue...
But on my side the jpegs look good.
I'm thinking I may need the original photo neg which has obviously better quality? Or is there another way to get to her computer. I thought maybe handing her a flashdrive.
If that's allowed in the mellennial world.
03-16-2016 08:38 PM
To have a better understanding of your issue, please let everyone know the model printer you used to print. Is it a multifunction machine? Were you using the same machine to scan? Also, which software were you using to scan?
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
03-16-2016 10:06 PM
Sorry, Canon ip7220 printer not multi-function. Scanning was MP Navigator EX 4.0. Actually printer isn't really relative but I used Canon MP Navigator scanner which was the only software except for dropbox.
Issue is this: I printed photos from at very low resolution and then scanned them to 300 dpi. With this I can print fairly nice 4x6 & 5x7 prints but I needed to send them via drop box to the person working on front/back covers. However when she gets them they are blue-ish and grainy.
Ironically I also scanned sheet paper to jpegs and they came out fine.
But I cannot seem to transfer the 300 dpi photos to the other party without grain and blue-ish green.
The originals were 35mm films, I have some negs but as always, can't find the negs I need.
03-18-2016 10:27 AM
If the images appear to look fine on your own screen, the issue may be related to how it was transferred. Try using a different option to sent the image to the desired party. Send the image via email to narrow down the cause of the issue.
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