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New Contributor
Posts: 1
Registered: ‎10-12-2014

Can't print photos on Letters Size Papaer (bottom tray) from iOS 8

When I attempt to print photos from iOS 8 camera roll the mg5420 attemtps to print from the top-tray 5x8 tray.

I want to print on letter size. We didn't have this issue with our former Pixma.

 

I've the latest drivers installed on the printer.

 

Known Issue? 

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: Can't print photos on Letters Size Papaer (bottom tray) from iOS 8

Hi jeanpaul,

 

When printing from your iOS devce, the paper size is selected automatically according to the application software being used on the device.  When Apple's photo application software is used, the default paper size is 4x6.  If you want to print on another paper size such as letter size paper, you will need to use a program that has that paper size as a selectable option and print from that program to the printer.

 

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