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Frequent Contributor
Posts: 29
Registered: ‎06-09-2013

Can't print on 5x7 paper in upper photo paper tray, MX922

Canon Pixma MX922 printer, on an iMac.  Trying to print a 5x7 photo using Apple's Preview app.  I'm specifying 5x7 paper in the Print function of the app.  I have the paper loaded in the upper tray which accepts either 4x6 or 5x7.  It keeps printing on 8.5x11 paper in the lower tray.  I read somewhere that the printer will automatically feed from the upper tray if either 4x6 or 5x7 is specified as the paper size when printing from a computer app.  Why is it grabbing the plain papert in the lower tray?

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Product Expert
Posts: 923
Registered: ‎11-19-2018

Re: Can't print on 5x7 paper in upper photo paper tray, MX922

Hi jla930,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group using the "Contact Us" link below for additional assistance. You will have the option to speak to one of our phone or live chat agents.

This didn't answer your question or issue? Find more help at Contact Us.

 

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