Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎04-14-2018

Can't print and scan, cartridge stays in the replacement position while the cover is closed (MP287)

My printer Canon MP287 won't print and scan. After checking the cartridge, I find that it stays in the replacement position (at the middle site) even after I close the cover. It only moves to stand by position after I press the turn off button. Once I turn on the printer, the cartridge will move again to the replacement position soon. The LED code shows a circle symbol that means the cover is open, while it's actually closed. Everytime I try to print a document, a popup shows and ask me to close the printer cover.

 

I got the printer to the service center and suggested to replace the mainboard. After replacing, the problem is still existing.

 

Can anyone be helping on this? Where is possibly the problem? 

Moderator
Posts: 1,388
Registered: ‎07-08-2013

Re: Can't print and scan, cartridge stays in the replacement position while the cover is closed (MP2

Hi, yorijuly14!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement