06-08-2021 07:45 PM
I have a new Canon TR8620. I can not get a fax to go through. It seems as if it is not making the correct tone for the other fax to recognize as a fax. One number I tried to dial is shared line. I could hear the message but the fax didn't know to pick up. Every other dedicated line I have tried I still get the same line busy error. Any suggestions or should I return my new printer? Thanks! Wendy
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06-09-2021 10:34 AM
Is the line you are connecting to digial or analog?
06-09-2021 11:47 AM
I believe it is analog. I use a cable provider and it goes through the modem. My phone service is a $5 a month add on to internet and cable so I assume it is still analog.
06-09-2021 01:29 PM
06-10-2021 08:06 AM - edited 06-10-2021 08:10 AM
"Cable provider, goes through the modem" means its not analog.
An analog line comes onto your property and into your house on copper wire. Would you mind sharing the provided solution which may help others.
I suspect Setting the Telephone line Type was the answer:
06-10-2021 01:52 PM
Thank you for explaining the analog/digital thing to me. I still can not get a fax in but am now able to fax out. The only setting I know they changed was putting in my phone number into the settings but I thought that was so I could get faxes in. However, after we went through that step, my fax went out correctly. I will likely call again about getting an incoming fax but honestly, I don't really use that feature very often anyway so no rush.