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New Contributor
Posts: 2
Registered: ‎05-04-2016

Can't get Mx492 to print from a gateway laptop but it will print from my cell and tablet.

Everything is set up, installed, ready to go for the Canon MX492.  I can print from the tablet and my phone but when I try and print from the laptop I get a printer error.  I'm not sure what to do from here.  Any ideas?

Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: Can't get Mx492 to print from a gateway laptop but it will print from my cell and tablet.

Hi, claudiagibson!

Welcome to the Canon Forums and thanks for your post!

 

What is the operating system of your computer (ex. Windows 7, Windows 8, Windows 10)?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

New Contributor
Posts: 2
Registered: ‎05-04-2016

Re: Can't get Mx492 to print from a gateway laptop but it will print from my cell and tablet.

Oh, sorry!  It's Windows 7.  The odd thing is when I restarted the laptop, the items in the queue printed. 

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