Hello! If you've followed the above steps, and you're still having issues, we recommend reaching out to support for help. If you're here in the USA, and your printer is a PIXMA MX490 or MX492, you still have the option for phone support by calling 1-800-OK-CANON (800-652-2666). Support is available from 8am to 8pm (ET). Our support team is right here in the USA, and support is free of charge.