03-19-2014 12:43 PM
2 year old MX860, no problems ever.. in fact, I bragged on it, as it did everything well.
Turned it on one Monday after a long weekend over New Years, and U052.. Canon's "fix" of 13 or so steps produced no results.. cost of a new printhead is @= to the price of a new printer.
Brother All-in-One Laser ordered from Amazon.
If this goes to class action, count me in.
03-23-2014 05:42 PM
Count me in. Actually had my MP530 for over 7 years and just got this today , last printed yesterday. Nothing I do resets it. If this is some ploy to buy from Canon...it will not work.
03-25-2014 01:51 PM
Me, too. MP620. Printed just fine yesterday - today the error. Before I found this forum, I spent about three hours, including going out and buying new ink. No luck.
03-28-2014 08:13 PM
I also received the error today on my MX892. Same issue with power died on printer and had to pull plug from socket and reseat multiple times before power was finally restored to printer. Once power was restored, I got the error message. Have reseated print head multiple times. Spoke with technical support and they are telling me I need new print head.
One step they had me do during reseat process was, after putting ink cartridges back into the head, close cover, then pull the power plug. Hold the on button for 10 second. Release on button. Then plug machine back in.
The extra steps did not help at all. I still have the error and can only hope that a replacement head will fix the issue.
The bummer is I just purchased 2 more Canon printers for family members.
03-31-2014 09:11 PM
I am in the same boat, about a year old or so MX870 worked perfect till this week, then U052, cleaned, then replaced the printhead, guess what no go.
I got a copy of the service manual for the printer, only options are clean, reseat, replace printhead, or replace the logic board. (motherboard)
There are no other fixes.
Utter garbage. Wasted money following instructions just to have a new printhead but not be able to use it. There has to be a way to get them to come up with a system to self test the internal logic boards without having to tell us its the printhead. Come on...
04-01-2014 04:20 PM
04-03-2014 02:24 PM
I had this error pop up mid printing on my 2y/o MG5320. It has never had a problem then all of a sudden this error has basically bricked it. I just find it enfuriating that O.K. say the printer part is screwed. Let me use the other features that don't require the printer, not hold it hostage behind an error message! Has anyone ever brought back one from this error? All my googling didn't turn up any solutions. I took out all the ink and print head and unplugged the thing overnight even. I have always loved canons printers, but this might make it the last one I ever buy.
04-03-2014 06:19 PM
Anyone else get a PM from Canon ITS to replace their printer? I just got a PM from firstname.lastname@example.org with an offer to send my printer in for a replacement.....