07-01-2014 09:10 PM
07-01-2014 09:57 PM
I think the series of posts served well to communicate the following two points.
A serious problem exists with a U052 error (and other codes) that prematurely renders a number of Canon printers useless (mine was a MX892). Based on the number and consistency of posts in various online forums, it appears this problem is pervasive, indicative of a general product defect.
If you encounter the problem and your printer is outside the one year warranty period, you’re hosed. It makes sense to first try a no-cost, wishful thinking solution (reseating, cleaning). It does not make any sense to buy a new print head (no guarantees, no refunds), when the cost to do so is about the same as a replacement printer. The only guaranteed solution is to throw the printer away and buy a new one.
Beyond that, I agree with the comment on the futility of further dialog in this forum. The good news is that other online forums have larger audiences, are better suited to discussing potential responses, and are not subjected to the editorial review of the supplier.
07-02-2014 04:26 AM
07-02-2014 07:09 PM
Just wanted to remind everyone that a powerful on-line voice is customer reviews. This lets you share your information and experience with people at the time they’re contemplating their purchase decision. Amazon is by far the frontrunner for e-commerce and the Canon Pixma MX922 is Amazon’s bestselling printer.
In the reviews, you may post and find information that cannot be shared in this forum. If you agree with a review, you need to let the author (and others) know it was helpful. Feel free to share your own experience with others, too.
07-02-2014 07:23 PM - edited 07-02-2014 07:23 PM
skicolorado, I do not understand the jist of your comment. what i read on mcaxley's post was that Canon said not to mention third parties or you will be banned. mcaxley mentioned the lawsuit against Canon so naturally Canon would not want others to read it..are you suggesting that consumers use Amazon to purchase Canon printers?
07-02-2014 08:03 PM
A good on-line review is a factual discussion of one’s experience with a product and the customer support that accompanies the product. I’m only suggesting that current printer customers freely share their experiences with future potential customers. It makes the message clearly heard (unedited) and makes it clear to future consumers what they may expect with a specific product, a product family, or manufacturer.
Reviews are something a manufacturer will watch closely, but that may not necessarily help you in getting your specific issue resolved. There is now information in the general media that will help with that – you just need to apply a little creativity in how you search it out.
In the meanwhile, its fair we demand more of Canon as to the specific nature of the E052 error, is a work-around in the works, or is there some other resolution path Canon can offer?
07-03-2014 05:20 AM