06-24-2014 01:19 AM
06-24-2014 01:58 PM
What amazes me is that these reports have to be just the tip of the iceberg. They come from the small percentage of Canon printer users who have experienced this problem and found this forum. I expect many (most?) scratch their heads, then just go and buy a new printer to replace the old failed one. Seems no one who knows the extent of this problem are willing to reinvest with Canon.
I still cannot believe Canon has not responded to these posts. Their QC/Client Service Managers should find new work.
06-24-2014 03:07 PM
06-24-2014 04:01 PM
Well folks, I have forwarded all my information to the BBC consumer programme 'Watchdog' in the UK so I can only hope that Canon UK will be confronted by them and challenged as to what they are going to do about it. The joke is that all the time I have a working Canon printer I would have been buying their over-priced ink cartridges. Now my printer is not working they have just cut off their own income stream - and I definitely won't be buying another Canon to replace it. Good business model? Not in my eyes. Still not even an acknowledgement of my email to customer services either. They must all be tied up inventing new error codes to display on their printers...
06-25-2014 12:17 AM
I've had my MG5220 for several years now and now all of a sudden I get hit with the U052 message. Tried doing everything I could like removing the printer head and carefully cleaning wiping it clean, setting it back, waiting for 10 minutes. Still had that error message popup, now I can't even use the printer to do anything anymore, like scanning documents. If this doesn't get fixed soon, I'll be moving on to another printer that's not manufactured by Canon.
06-25-2014 02:38 AM
I suggest to all of you experiencing this problem to go out and buy a printer made by another company. After contacting Canon customer service (and I use that term loosely) twice, it appears they're not going to do anything about this issue so I went out and bought an Epson. I warned the Staples salesperson who said she had a Canon printer that she'll probably be experiencing problems too.
I imagine this post will be deleted like the majority of my posts. You can't sweep this under the rug, Canon and your silence on this matter is deafening. You've lost many, many customers and stand to lose more.
06-25-2014 02:54 AM
06-25-2014 02:57 AM