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New Contributor
Posts: 1
Registered: ‎06-11-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Ugh.

 

I thought I was just unlucky - until I came here.  I can tell the exact same story as all of you:

 

Pixma MX892 - 13 months old.  Working fine until yesterday morning - U052 error.  Called Canon. Tried all the steps they suggest - nothing helps.  Even went so far as to take the printhead out and try to clean it with isopropyl ("rubbing") alcohol.  No help there.

 

Very frustrating.  Canon, of course, offered me the Pixma 992 at the "loyalty" price of ~$120 some odd dollars - laughed at the rep as I was looking  at the 992 page on Amazon for 99 while she was informing me of the "special sale".

 

I'm very frustrated to say the least - I'm also done with Canon printing products.

Occasional Contributor
Posts: 12
Registered: ‎06-03-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

[ Edited ]

Evidently, my posts in this forum thread are being deleted. Canon does not want to deal with this so there's no point in trying to get any further response. You've lost a loyal customer.

New Contributor
Posts: 1
Registered: ‎06-12-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Add another MX892 user that has been added to the list of "Screwed Canon Customers".....

Sounds very familiar, everything was working fine then this error message came up...

 

Occasional Contributor
Posts: 7
Registered: ‎06-03-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

[ Edited ]

Like my new Avatar?  Everyone else should put theirs as their picture too... 

Upload your error!!

errorcanon.png

Frequent Contributor
Posts: 90
Registered: ‎04-13-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Great idea! How about putting something on YouTube too............... It looks like about half the recent postings have been deleted here. Wonder why? This morning I found 5 new posting notifications but there are only two when I get to the site to read them. I guess too many of us are upsetting Canon. GOOD!
Always hate to see corporate ripoffs by companies we used to trust.
New Contributor
Posts: 4
Registered: ‎05-25-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Yep, posts are disappearing... here's one I posted yesterday that is no longer here:

 

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

cfed - it's not the cartidges. I used nothing but the Canon genuine cartridges and my MP530 got the error.  I phoned Canon, they offered a 25% loyalty discount on a "comparable" model, which I could purchase on Amazon for less.  I now have a brand new shiny Epson.

 

I don't know what the purpose of deleting the above would be.  If I had any good will toward Canon left, that action has pretty much consumed it.  

New Contributor
Posts: 2
Registered: ‎06-12-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

[ Edited ]

Pixima MX712

 

Tried all recommended fixes per software instructions. Called Tech support, they gave me the same options I already tried and told me within a few minutes to buy a new printer. My unit still looks brand new and is just over a year old (out of warranty of course).

 

Also, I have been only using genuine Cannon cartridges and I keep my unit covered with a light cloth to keep dust out when not in use.

New Contributor
Posts: 1
Registered: ‎06-14-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

OK ,I got the message -Printhead is not installed, install the print head. Funny , it never left the printer , Error Code U 051 . The printer had this problem 3 weeks ago and I was able to print , but now it stoped. This is a 3 year old printer Canon MP610 ,I am very disapointed with it now. 


@macnicol wrote:

This is what I've been able to find so far. 19 posts in 2 of the forums. These represent 36,989 views of the same U052 problem! 16 different models have reported problems:

MG5320
MG5350

MP520
MP530
MP600
MP610
MP830
MP860
MP960
MP990
MP970

MX700
MX882
MX860
MX870
MX892

 

Where is the Canon Product Quality Assurance Department?  This product deficiency should be investigated and a robust solution provided to the thousands of affected Canon loyal customers.

 

What is your response Canon?  Doesn't this warrant a firmware update to correct this product deficiency?

 

Is it time for a class action law suit?


1- U052 Printhead Problem MX870
by chdevers in Printer/Multifunction Support
Stopped printing while in the middle of a big job with full ink tanks, then when turned back on, gave the dreaded U052 print head error message.  I have tried everything given by Canon to re-start...

Show results in replies (5)
‎05-30-2013 06:19 AM
11 Replies
3893 Views

2- my canon mx892 will not print because of error U05...
by markmarn in Printer/Multifunction Support
our canon mx892 will not print due to error U052.  i followed all of the suggested steps for this problem related to an MX700 but it did not correct the problem. now what?

Show results in replies (4)
‎08-10-2013 05:48 PM
4 Replies
1672 Views

3- MG5320 U052 Error
by JimCarey in Printer/Multifunction Support
I have had the MG5320 printer for just over a year now. Everything has been working brilliantly until recently. I am now getting an error: "U052: The type of printer head is incorrect. Install...

Show results in replies (2)
‎11-01-2013 04:13 PM
2 Replies
488 Views

4- My canon MP600 will not print due to error message...
by Shelby27 in Printer/Multifunction Support
Error message - The type of print head is incorrect - install the correct print head. I have not changed the print head - all lights are solid red with the exception of M and C. When you remove them ...

Show results in replies (1)
‎12-30-2013 06:17 PM
1 Reply
190 Views

5- Error code u052 on pixma mg5350, says print head n...
by Dendou in Printer/Multifunction Support

‎09-29-2013 08:15 AM
571 Views


6- mp830
by mags in Printer/Multifunction Support
I keep receiving an error on the screen of my mp830 that says:  Install the correct print head. This started since I put in new ink in all but one ink well...which is the number 5 one, the biggest on...
    •    Tags:
    •    U052

Show results in replies (1)
‎05-24-2013 05:52 PM
3 Replies
1070 Views

7- MP610 no longer printing color
by steger in Printer/Multifunction Support
My MP610 has been working reliably and well for years.   Then... I received a U052 error ("type of print head incorrect"). By removing the print head and cleaning it with hot water, the...

Show results in replies (1)
‎01-28-2014 12:22 PM
1 Reply
137 Views

8- MP830 printhead error message
by Maryruthmarks in Printer/Multifunction Support
After I put in a large black cartridge in my MP830 printer, it comes up with a message saying  "The type of printhead is incorrect.  Install the correct print head"   I did nothing differen...
    •    Tags:
    •    U052
Show results in replies (1)
‎02-01-2014 08:10 PM
1 Reply
41 Views

9- MP520 Print Head Problem
by vf32 in Printer/Multifunction Support
I  tried to print but got the message, "The type of print head is incorrect. Install the correct print head"

Show results in replies (2)

10- Error message on my MX700 Printer: U052 This type ...
by jdegann in Personal Printers
I got this after installing new ink - it worked just a bit and then when I turned printer off and on, got this msg.  I took out cartridges and head, put them back in, and no change.
    •    Tags:
    •    choc1970
    •    U052

Show results in replies (5)
‎11-28-2012 09:16 AM
19 Replies
20152 Views

11- Getting U052 (type of printhead incorrect) on my P...
by Islander in Personal Printers
I'm getting a U052 error message on my Pixma MP610 printer.  It reads "The type of printhead is incorrect. Install the correct printhead."  I replaced an ink cartridge that was running low...

Show results in replies (1)
‎09-01-2013 12:20 PM
1 Kudos
1 Reply
3703 Views

12- U052 error message on my Pixma MP610 printer
by corhoe in Personal Printers
It reads "The type of printhead is incorrect. Install the correct printhead. Whats the solution?   corhoe

Show results in replies (2)
‎01-25-2014 05:12 AM
2 Replies
167 Views

13- Call to Arms for the dreaded U052 Wrong Printhead ...
by macnicol in Personal Printers
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if y...
    •    Tags:
    •    U052

Show results in replies (1)
‎01-30-2014 10:13 AM
1 Reply
83 Views

14- Canon MX700 error message U052, then 5200
by SKS1971 in Personal Printers
Recently, after installing a new black print cartridge, I received the error message U052. I followed the trouble shooting suggestions. After turning printer back on, now I get error message 5200...

Show results in replies (1)
‎02-28-2013 11:52 AM
1 Reply
925 Views

15- Canon MP990 U052 - print head is incorrect
by jaj in Personal Printers
I have taken the print head out and placed back into the printer - then replaced all ink cartridges - turned printer off - unplugged printer for 10 minutes then turned back on.  This error message ke...

Show results in replies (1)
‎08-15-2013 04:38 PM
1 Reply
463 Views

16- error message u052 canon mx882- printer worked fin...
by ddodds in Personal Printers
Canoon mx882 error message u052 printer and scanner have worked great.  Thought i should do some maintence since in 3 years i had never done it. cleaned roller tested ink heads everything ok   thgen...
    •    Tags:
    •    U052

Show results in replies (2)
‎04-09-2013 09:18 AM
2 Replies
1436 Views

17- how to fix a message from cannon mp530 "check cart...
by gsecondez in Personal Printers
hi, i have a cannon mp530 printer.  it stopped printing and a message showed "check cartridge U052". all of the ink cartridge still have ink and none of them are blinking.  can you please...

Show results in replies (1)
‎08-23-2013 11:34 PM
1 Reply
800 Views

18- Any new help on fixing U052 error on MX860?Reinsta...
by eddytsang in Personal Printers
I have been using this printer for a while.  No change and it just come out with this error.  Is it time to get a new printer? Try the restall print head method.  no luck. Any other suggestions?   Th...

‎01-18-2014 10:27 AM
99 Views


19- My MP970 printer won't print.
by sasa in Personal Printers
 My MP970 printer won't print.  The message says the type of print head is incorrect.  Install the correct print head.  This is the second time in two months this problem arose.  Last time it just st...

Show results in replies (1)
‎07-31-2013 11:02 AM
2 Replies
1097 Views


 

New Contributor
Posts: 1
Registered: ‎06-14-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I have a MP610 always used original canon cartridge. I used the printer and the scanner on a daily basis because I work remotely.
I just bought a set of 3 new cartridge and I am stuck with this brick on my desk not able to scan or print. This is not acceptable.
New Contributor
Posts: 3
Registered: ‎06-14-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

[ Edited ]

We have a few Canon printers in the office from the Pixma line MG5320 and MX922,

One printer showed the u052 error message,

We bought a new genuine print head and replaced it, and still get the same error message.

 

This is frustrating, to pay for a new head just as the message asks us to do, and not be able to get the printer working again... this should never happen, if something else in the printer is wrong, the message should be different, but if it says to go and buy a new head, and it does not resolve the issue, Canon just got a disappointed loyal customer...

 

Not to mention the fact that this error message is stopping the whole machine, we are an office here, we need to fax and scan, and we cannot do anything with this printer now.  I wonder what Canon service will tell me on Monday...

 

We know it can be better Canon, we do not deserve this kind of operation from a respected company who wish to keep its customers happy. We pay for Canon ink, we buy original parts, so the machine should work for long time...

 

We design machines and other products for other customers, and such an issue would never be accepted by any of our customers...

 

Hope someone at Canon reads these and understands that this reality must change, or else Canon will lose their customers to better companies that respect their customers and not getting them to feel frustrated after doing exactly what the error message says...

 

Update from 6.18.2014:

 

Spoke with Canon service about me buying a new print head and it did not help, Canon will not refund me for the head since I opened the package... so now no printer and I spent $100 more on the new head.

Canon offered to send me a set of ink cartridges for our newer model MX922, thank you Canon.

 

But the main issue is still not resolved, why does the printer tell to replace the print head when this is not the issue???

 

Canon told me to send the printer to their authorized service person in my area, I went there and agreed to pay $25 for the diagnostic of the printer. The final conclusion was that the main electronic board died, to replace it with genuine parts it would cost $250 while I can get a new printer for $100 at Amazon with free shipping...

 

Canon then suggested me to contact the loyal customer program, I called them, and they offered me a new MX922 for $149.99 with free shipping. I told them that the same printer sells for $99.99 on Amazon, so they told me that my best bet is with Amazon...

 

I paid 99.99 for the MX922, free shipping, and bought a 4 year warranty plan for $19.95, while Canon offered only two year warranty for $90...

 

My conclusion from all of this, is that when the errors like u052 appear, it does not worth to fix the printer, I will never make this mistake of buying a print head again for these machines, 

 

I feel frustrated with all of this, this is not how we should be treated by any company that respects its customers...

 

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