12-05-2014 05:08 PM
PuppyLove, Please give me a hint as to at what point in the thread they changed their method of dealing with this. I do not have the time to read the rest of the posts.
12-05-2014 05:11 PM
12-05-2014 05:50 PM
I had already read the last 30 or so and had seen that it appeared they had changed their response from trying to help to basically saying we will give you a minimal discount on another product. I, for one, would never buy another Canon printer if that was the best they could do.
12-06-2014 01:16 AM
12-06-2014 01:22 AM
12-06-2014 02:20 AM
So here is the response I received from Canon.
Thank you for contacting Canon product support. I understand that the PIXMA MX892 is experiencing a U052 error. I'm eager to help you correct this problem.
The U052 error indicates that the printer cannot communicate with the print head. I see that you've already reseated the print head. As the error persists, the MX892 will require service.
You are eligible for Canon's Loyalty Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price, and with free FedEx Ground shipping. If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with email technical support and the Canon Loyalty Program was offered.
Please let us know if we can be of any further assistance.
Thank you for choosing Canon.
12-06-2014 05:16 AM
12-06-2014 09:31 AM
The main thing I use my printer for is photo,s and printing on CDs or DVDs It's great when the Grandchildren see their photo on the CD I also like the front loader for the paper.After 3 dud canon I don't want really want another ,does anybody know another make that will do the same things.