05-16-2014 07:06 PM
I own a perfectly good MP600 printer and just got the dreaded U052 printhead error immediately following replacing all my ink cartridges...funny how that worked. I called Canon and went through the "troubleshooting" steps. I did not work. I'm furious. This is a design flaw in the firmware and CANON SHOULD FIX THIS IMMEDIATELY.
05-16-2014 07:10 PM
05-16-2014 08:49 PM
Let's file a class-action suit.
I think 37,000 specific complaints across 16 different models for the U052 printhead issue.
I think it's warrented.
Who is with me?
05-17-2014 08:14 PM
05-17-2014 08:17 PM
As I posted in an individual topic, I may start Buyin-Using-Returning Canon Printers as much as I can until Canon realizes it is the customer that say what to do with his machine!!
05-17-2014 08:55 PM
I could not find but thanx for information. I can wait until see the result and if I do not like, never it is late to start buy-use-return Canon Printers almost few times a week!!
If you have the link, pleas share
05-18-2014 11:20 PM
The next victim is my MG5350 that, today after sucessfully printing a few pages decided it no longer has the correct print head, displaying the U052 error message the printer is bearly 12months old.
I called Canon customer service and they refered me to the local authorised repairer to have an assessment done, i called the repairer and she simply looked up the error code and told me i needed a new print head that would cost me more than the price of the printer..... How Recidulous.
Hopefully this post will be treated the same as some previous, with an email from Canon telling me how i can arrange for a replacement printer.
05-18-2014 11:55 PM