05-11-2014 08:39 AM - edited 05-11-2014 08:58 AM
05-15-2014 08:10 PM
I just know that after I contacted Canon by email, they were very nice & helpful, even after my printer was out of warranty by almost two months. They send me a new printer head, but that didn't solve the problem. After I email them back and forward a couple more times I was offer a printer very similar to what I had. I have been using it for a few days and it is very good. I didn't have to spend any money to send it back either. Good luck guys.
05-15-2014 10:37 PM - edited 05-15-2014 10:38 PM
Flash23: Thanks for the update. I'm ordering a new Brother from Amazon. No good news from Canon support, so it's "Goodbye Canon!"
05-16-2014 12:38 AM
Little more proof needed that Canon cannot fix printhead when responding to their own error message!!
Don't shell out any more money on parts or ink or waste more time. Dump the printer and switch makers.
As with cars, when you make lemons you suffer the market backlash.
05-16-2014 02:05 PM - last edited on 05-16-2014 04:22 PM by Jason
Add me to the long, ever-growing list of previously thrilled but currently dejected and dissappointed (and now former) Canon printer owners. I also used to brag and send everyone I knew to Canon, but I'm so angry about the whole U052 issue, that I'm about ready to post everywhere humanly possible about this mess, as a warning to an unsuspecting public. My MX700, which I was thrilled with (while it worked) came up with this error. It was a couple years old and I thought I could keep it as a dedicated fax. WRONG! If you get this error you can't use any other functions of the unit, like scanning or facsimile. Are you kidding?!!! Bad enough it's an error, but to have it make the entire unit completely useless? I have unused cartridges as well. I also own a canon camera and was thinking of buying a new one. Never! I'll buy a Polaroid before I buy anything Canon again! If the class action happens (and I really think it should), count me in.
Moderator Note: Edited for language per forum guidelines.