06-05-2020 05:51 PM
06-11-2020 04:35 PM
You can try performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
If that does not resolve the issue, the print head has failed. You can order parts through our Parts department. Please note that items purchased directly from our parts department are not returnable and there is a chance that it will not correct the issue you are currently experiencing.
For the price and availability of parts, please contact the Parts department below by calling them directly at 1-866-481-2569 between the hours of 9 AM to 7 PM (ET) Monday to Friday.
You also qualify for the Canon Upgrade Program. You can order parts through our Parts department. Please note that items purchased directly from our parts department are not returnable and there is a chance that it will not correct the issue you are currently experiencing.
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06-11-2020 05:32 PM
If you read back over the many years of posts, you'll see that this is not so much a malfunction as an arbitrary limit that Canon has programmed into these printers.
You should be very cautious before parting with more money, especially if a Canon employee is advising you to do so.
Don't just take my advice on this - look back over the thousands of angry postings.
Like many others, I junked my machine, even though it had been a fine printer until the "error" message appeared - it's not an error, but a built-in machine killer of which Canon is perfectly aware.
Change the manufacturer. I went for Epsom. Quality of printing not quite as good, but Canon have lost my custom - no purchases of any kind from them for five years, approx, even though I used to rate them quite highly.
There was a class action, I believe, many years ago.
Poor corporate management, I guess. It'll bring them down eventually, to the regret of their employees.
06-15-2020 11:40 PM
06-15-2020 11:48 PM