09-25-2015 04:04 PM
Canon was hit with a Class Action Lawsuit stemming from this Error that applied to at least 35 of their Printer Models.
They made a settlement and created a special website which explains the settlement and indicates the applicable Models. There is also a link to a claim form.
Here's the link to the website:
I just sent my claim in.
09-26-2015 04:20 AM
It sounds like a limited success. I say limited because Canon refuse to admit any liability, and the amount of compensation doesn't come near to covering all the "new print heads" people have bought that didn't cure the fault. The whole situation still stinks and has lost Canon hundreds, maybe thousands of customers.
09-26-2015 11:09 AM
There are 2 ways to fix U052.
1.) take out the ink catridges and the printhead, clean the contacts and especially the ink inlets and outlets of the printhead + cartridges. Mostly it then will work.
2.) Change the printhead.
Here it gets funny. Don´t use a new printhead. Preferably, use the printhead from another bricked U052 Printer (f.e. MP600 and MP600R are 100% exchangable).
The printer detects: "uuh, a NEW printhead, now I will work again! Cudos for paying money to Canon Support and making us all much happier!"
Yep. That´s it. Just exchange the "defect" printhead with another "defect" printhead, make tthus he printer believe "uhhhh, a newly bought fresh printhead", and there you go!!!
SUMMARY: BUY 2 DEFECT PRINTERS, GET 2 WORKING PRINTERS OUT OF IT!!
09-26-2015 10:37 PM
How many times have you been able to sucessfully use this fix? I'm just wondering if it is really worth the effort of finding another used printhead. Thank you for your help.
09-27-2015 11:06 AM - edited 09-27-2015 12:40 PM
I agree with you.
The language in the settlement is typical legalese used by corporations in settlement language to avoid opening up added litigation.
This settlement gives you either $50 cash or a $75 voucher toward purchase of Canon Products. The former essentially compensates you for the price of a print head whether you actually bought one or not. This is what the litigants agreed to in court. I doubt additional lawsuits for better remedies would be successful.
Canon hasn't shown me that the problem has been fixed in newer printers. So I decided to take the cash. Everyone needs to make his/her own choice and move on.