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New Contributor
Posts: 4
Registered: ‎09-22-2015

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I should have mentioned that my Canon is a Pixma MG5220.  Headed for the next recycling event.

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New Contributor
Posts: 1
Registered: ‎09-24-2015

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Time to buy an HP or Epson printer. Disappointing. 

 

 

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Frequent Contributor
Posts: 29
Registered: ‎09-25-2015

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Canon was hit with a Class Action Lawsuit stemming from this Error that applied to at least 35 of their Printer Models.

 

They made a settlement and created a special website which explains the settlement and indicates the applicable Models. There is also a link to a claim form.

 

Here's the link to the website:

 

     http://www.canoninkjetprintersettlement.com

 

I just sent my claim in.

 

GOOD LUCK!

 

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Frequent Contributor
Posts: 90
Registered: ‎04-13-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

It sounds like a limited success.  I say limited because Canon refuse to admit any liability, and the amount of compensation doesn't come near to covering all the "new print heads" people have bought that didn't cure the fault.  The whole situation still stinks and has lost Canon hundreds, maybe thousands of customers.

Always hate to see corporate ripoffs by companies we used to trust.
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New Contributor
Posts: 4
Registered: ‎09-26-2015

DEFINITE FIX FOR THE U052 Wrong Printhead Error

Ok Guys.

 

There are 2 ways to fix U052.

 

1.) take out the ink catridges and the printhead, clean the contacts and especially the ink inlets and outlets of the printhead + cartridges.  Mostly it then will work.

 

2.) Change the printhead. 

Here it gets funny.  Don´t use a new printhead. Preferably, use the printhead from another bricked U052 Printer (f.e. MP600 and MP600R are 100% exchangable).

The printer detects:  "uuh, a NEW printhead, now I will work again! Cudos for paying money to Canon Support and making us all much happier!"

 

Yep. That´s it. Just exchange the "defect" printhead with another "defect" printhead, make tthus he printer believe "uhhhh, a newly bought fresh printhead",  and there you go!!!

 

SUMMARY: BUY 2 DEFECT PRINTERS, GET 2 WORKING PRINTERS OUT OF IT!!

 

Have fun!

 

Stefan

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New Contributor
Posts: 4
Registered: ‎09-22-2015

Re: DEFINITE FIX FOR THE U052 Wrong Printhead Error

How many times have you been able to sucessfully use this fix? I'm just wondering if it is really worth the effort of finding another used printhead. Thank you for your help.

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Frequent Contributor
Posts: 29
Registered: ‎09-25-2015

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

[ Edited ]

I agree with you.

 

The language in the settlement is typical legalese used by corporations in settlement language to avoid opening up added litigation.

 

This settlement gives you either $50 cash or a $75 voucher toward purchase of Canon Products. The former essentially compensates you for the price of a print head whether you actually bought one or not. This is what the litigants agreed to in court. I doubt additional lawsuits for better remedies would be successful.

 

Canon hasn't shown me that the problem has been fixed in newer printers. So I decided to take the cash. Everyone needs to make his/her own choice and move on.

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Frequent Contributor
Posts: 29
Registered: ‎09-25-2015

Re: DEFINITE FIX FOR THE U052 Wrong Printhead Error

You're wasting your time! If it fails on first try, go the settlement route!
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New Contributor
Posts: 4
Registered: ‎09-26-2015

Re: DEFINITE FIX FOR THE U052 Wrong Printhead Error

could you tell me how to apply for the settlement?

is it available for non-us-citizens?

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New Contributor
Posts: 3
Registered: ‎09-27-2015

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Can you repost your solution?
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