01-12-2015 05:54 AM
01-12-2015 11:55 AM
If it's under a year - they will replace it. Honestly - at the risk of it happening again, I'd sell the replacement and get another brand with the $.
Another option is your credit card return/purchase protection (usualy within 90 days only) OR extended warranty program which adds one year, but that should only be if Canon won't help of ir you are between year 1 and 2 for the ext. warranty option.
01-16-2015 06:48 AM
This just happened to my MG5350 printer too It just passed it's warranty, so we can't do anything. In my eyes the printer is new, since we haven't been doing any heavy printing on it, but just few pages regularly. Then, when I had to really use it, it died on me.
I contacted the commercial agent in my country, and they totally knew about this problem. They said that you would have to buy a new print head, which is more expensive than the printer of course. What a waste! Plus, this is not environmentally friendly throwing away all of these printers after 2-3 years. I am so disappointed.
I will buy a new printer, and it will not be Canon!
01-20-2015 07:51 PM
I seriously could not agree more. I've not printed 100 pieces of paper and got the dreaded U052 error - called Canon and they basically brushed it off and made me an offer of 20% off my next purchase. They said that it must be broken but when i told the guy that I've been reading about it a LOT on the internet and said this is a bigger issue of your products not being made well, he got jerky with me. That's helpful.
And i just noticed that just on your not that 120 people had this issue. That is RIDICULOUS! We should file a class action suit.
BTW, my printer is MP610
01-21-2015 06:16 AM
01-24-2015 11:51 AM
I have a MX712. It is not more than two years old. The first thing that went wrong was the black ink stopped printing after I replaced the old ink cartridge. I did all the recommended deep cleaning process. Then I tried to realign the ink cartridges following the cannon recommended procedures. Now I have the error message that says I need to install the correct print head. As you may have guessed, the cannon recommended procedures don't work to correct this problem either. This is my second Cannon printer that has failed starting with the black ink not printing. I will not buy another Cannon printer again. If there is a class action lawsuit, I'm in. At the very least I would like my money back on the ink that I just purchased and is now useless. I'm glad I went the extra step and bought the recommended Cannon ink. I wouldn't want to ruin their printer with a cheaper off-brand ink.
01-24-2015 12:25 PM - edited 01-24-2015 12:26 PM
I wheeled out the garbage can to the street this week with my useless Canon MX892 printer in it.
The worst part of it isn't the money lost as a result of this gross incompetence, but the waste of natural resources. It sickens me. My carbon footprint didn't seem very light, but having it hauled away in the garbage truck did provide a sense of closure.
My new HP printer is functioning very well, and I hope to enjoy years of use with it.