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Frequent Contributor
Posts: 90
Registered: ‎04-13-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

If your printer is out of waranty, you are stuck. There is nothing you can do apart from start saving up for a new (NOT CANON) printer. Any remedy suggested by Canon will involve you spending more than the cost of a new printer.
Always hate to see corporate ripoffs by companies we used to trust.
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Frequent Contributor
Posts: 32
Registered: ‎08-16-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

If it's under a year - they will replace it. Honestly - at the risk of it happening again, I'd sell the replacement and get another brand with the $.

 

Another option is your credit card return/purchase protection (usualy within 90 days only) OR extended warranty program which adds one year, but that should only be if Canon won't help of ir you are between year 1 and 2 for the ext. warranty option.

 

 

New Contributor
Posts: 1
Registered: ‎01-16-2015

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

This just happened to my MG5350 printer too Smiley Sad  It just passed it's warranty, so we can't do anything. In my eyes the printer is new, since we haven't been doing any heavy printing on it, but just few pages regularly. Then, when I had to really use it, it died on me.

I contacted the commercial agent in my country, and they totally knew about this problem. They said that you would have to buy a new print head, which is more expensive than the printer of course. What a waste! Plus, this is not environmentally friendly throwing away all of these printers after 2-3 years. I am so disappointed. 

 

I will buy a new printer, and it will not be Canon!

New Contributor
Posts: 1
Registered: ‎01-16-2015

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I have this error yesterday. This is the second time it happy on the Canon MP970.

New Contributor
Posts: 3
Registered: ‎01-20-2015

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I seriously could not agree more. I've not printed 100 pieces of paper and got the dreaded U052 error - called Canon and they basically brushed it off and made me an offer of 20% off my next purchase. They said that it must be broken but when i told the guy that I've been reading about it a LOT on the internet and said this is a bigger issue of your products not being made well, he got jerky with me. That's helpful. 

 

And i just noticed that just on your not that 120 people had this issue. That is RIDICULOUS! We should file a class action suit. 

 

BTW, my printer is MP610 

New Contributor
Posts: 3
Registered: ‎01-20-2015

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Don't count on much help - all they did with me was offer a small discount toward a new printer. Thanks Canon for NOTHING!
Frequent Contributor
Posts: 90
Registered: ‎04-13-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

"Artchic6- And i just noticed that just on your not that 120 people had this issue. That is RIDICULOUS! We should file a class action suit. " Far more than 120 people have posted about this..............and there already is at least one class action lawsuit in progress. Google it for full info.
Always hate to see corporate ripoffs by companies we used to trust.
New Contributor
Posts: 3
Registered: ‎01-20-2015

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Thanks Aardvark. I appreciate the info. In the meantime I may have to get a new printer Smiley Sad 

New Contributor
Posts: 3
Registered: ‎01-24-2015

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I have a MX712. It is not more than two years old. The first thing that went wrong was the black ink stopped printing after I replaced the old ink cartridge. I did all the recommended deep cleaning process. Then I tried to realign the ink cartridges following the cannon recommended procedures. Now I have the error message that says I need to install the correct print head. As you may have guessed, the cannon recommended procedures don't work to correct this problem either. This is my second Cannon printer that has failed starting with the black ink not printing. I will not buy another Cannon printer again. If there is a class action lawsuit, I'm in. At the very least I would like my money back on the ink that I just purchased and is now useless. I'm glad I went the extra step and bought the recommended Cannon ink. I wouldn't want to ruin their printer with a cheaper off-brand ink. 

New Contributor
Posts: 2
Registered: ‎01-11-2015

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

[ Edited ]

I wheeled out the garbage can to the street this week with my useless Canon MX892 printer in it.

 

The worst part of it isn't the money lost as a result of this gross incompetence, but the waste of natural resources.  It sickens me.  My carbon footprint didn't seem very light, but having it hauled away in the garbage truck did provide a sense of closure.

 

My new HP printer is functioning very well, and I hope to enjoy years of use with it.

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