12-21-2014 03:01 AM - edited 01-04-2015 01:12 PM
MG5240 Printer worked well at outset. Has not had heavy duty use. Head clean and all steps taken. Canon - please take the con out of canon. Have attempted all fixes to no avail.
12-21-2014 03:24 AM
I am now just another one in the long list of unhappy Canon customer hit with the U502 error message on my PIXMA MG5240. The printer has not had heavy duty usage and is well looked after. All steps to repair followed. A warning to anyone considering this product - it looks good, works well at the outset but will be rendered inoperable. I expect this is by design and that as customers, we are victims of a massive con. Would like to partake in class action lawsuit.
12-21-2014 06:51 AM
After all the problems I have had with my Canon printer, I will never buy a Canon printer again.
At work, we had an old Canon printer in storage that had stopped working. The boss said it "only" needed a new printhead. I said don't waste your money, just throw it away. The boss insisted, so I ordered a new printhead. Sure enough, the printer sitll didn't work. So we threw away the printer and the money we wasted on a brand new printhead that never printed anything.
I told the boss, Canon printers are so slow, it's hurting your business to use a Canon printer anyway. Unless you are running a graphics shop that needs the best possible print quality at any cost, you have no valid business reason to buy a Canon printer. And we never bought another Canon printer after that.
Now I am having new problems with using my same old Canon printer on a new desktop PC with Windows 8.1. The scanner dirver does not have half of the functionality the Windows 7 scanner driver had. The website can not even download a PDF file properly with the User Manual. When you click on the Download button, it downloads the website page instead of the PDF file.
It seems like things at Canon are getting worse. I will never buy a Canon printer again.
12-23-2014 08:29 PM
U052 Error persists on my Canon MG5320. I will not replace the printhead becase there are enough people who have failed to fix the same error by purcahsing a new printhead. I have gone through the resetting steps several times and it only successfully fixed the problem one time beyond that the U052 error has not gone away. Knowing that a new printer is $100 and I just bought Canon ink for $60 I cannot justifiy getting a new printhead for roughly $100. I think this situation puts customers in a new tough spot. I think a free repair is due and or equal replacement. What do we need to do to get the problem resolved. I need a printer now!
12-23-2014 11:49 PM
Yep. Same here with an MP500 I have owned for a few years. I primarily used the scanner and probably never printed more than a couple hundred pages with it. Now I have a nice looking brick, since the scanner doesn't even work with this error. None of the fixes here or anywhere online have worked. Any suggestions on what kind of replacement to purchase? I don't print photos, so I just need an all-in-one that scans, prints nice and doesn't give weird "incorrect printhead" errors.
01-02-2015 10:21 PM
I have just discovered tha I have become yet another victim of the U052 error message. I thought that I was going mad as my MG5350 simply stopped mid print and after finally getting it to restatr I recieved the U052 message.
My research into my on screen manual did not reveal this message in their error message list. I thought this curious!
In the last 24 hours I have attempted every suggested fix method including powering off and disconceting and removing and re installing the cartridges and print head and removing and cleaning the ink tray pads as per a Utube video suggested on here but all to no avail.
I have owned many Cannon Printers over the years and there previously has only been one thing that annoyed me with any new printer purchase; having to get used to a new system to operate the new machine, which does annoy me!
That problem pales into insignificance to this U052 error disaster. Cannon; Never Again!!!!!!!
01-02-2015 11:15 PM
MP600 problem here. Printing absolutely fine. It has been a great printer until this dreaded message. The worst part of it is it completely locks up the printer and you can't try anything else. I have followed all Canon instructions to the t multiple times, new ink, everything. ARRRGH!!
01-04-2015 07:36 AM
Mee too.. Ive had the printer since mat 2013 so less than to years. I printed one document - a two page email - just fine then went to print another - another one page email and it didn;t print and i have the u052 error.
I ahve removed cleaned and replaced the print head and ink pods to no avail.
I read that ordering the very expensive genuine canon ink pods may fix the problem .. Has anyone here tried that with any success? Sine they cost almost as much as a new printer i'm not so sure that's the right solution...
01-04-2015 07:51 AM