11-15-2014 04:15 PM
I have been a Canon fan for years... love their FINE technology. Puts my Epson to shame.
BUT My 15 month old MX892 went south with the dreaded U052 error. PLEASE PUBLICISE this error on social media.
Had I known I would never have bought the MX892 to start with.
So far I have seen ZERO legitimate fixes. Spending $70 plus on ink has not fixed the error for anyone I have read about; it's thowing good money after bad technology. Yes, it forces one to buy a new printer, and no one I've read about chose to go back to Canon. Can't they see they are ruining repeat business? Evidentally not.
Canon lost this customer. I bought the Epson Workforce to replace it but hate the photos compared to Canon's. Solved the problem partially by buying a used Canon from before that error was put in. I'm grudgingly keeping the Epson for the other all-in-one features as my new old pixma is photo dedicated.
Spent a lot of money so far over this, the initial cost of the Canon MX892, the Epson Workforce to replace it, and now 2 old Canon Pixmas for photo dedication to get all the parts I needed... plus ink for all. LOTS of cash over a stupid firmware error that has turned me off from buying a new Canon for good unless they fix it, and even then all the money I have lost over this might have soured me for good. I am hopping mad at Canon. Count me in on a class action if it ever gets started.
11-15-2014 04:18 PM
An update on the current situation. I'll be as specific as I think I can without having the message removed, violating any privileged information, or compromising any claims.
Canon has not provided a fix for this problem. They're offering discounts, however they amount to online retail prices at N**E**.com and Am****.com.
They have told some of us, including myself, that they are looking into possible solutions. I don't belive this is an outright lie, but I don't think we'll have a "fix" for our printers. It's not feasible for them to make a batch of new parts (whether it's the circuitry on the heads or elsewhere that's faulty), and I don't see any arbiter or judge having the power to enforce that. I DO BELIEVE that they are working internally for damage control and possibly to prevent future issues. They ARE VERIFIABLY having their lawyers communicate with a law firm. This is probably the "solution" they are working on.
The firm investigating the issue (I will not mention them my name, go look online) has sent questionnaires to many people with this error and have sent prepaid FedEx labels to some who were willing to provide their printers to the firm. They wouldn't do this unless they were serious. They currently ARE NOT in need of additional printers. If they do need any more, they will contact those who have sent in questionnaires.
As of last week, they are in the early stages of "litigation". From my knowledge of law, they're either currently in the discovery phase or are moving toward it. I would NOT expect to hear much of anything more until (unless) this actually hits courts. The best way to follow this for now is through the firm's website.
I'll post additional updates if I hear anything more from Canon or the firm, or if anything changes with my situation regarding the U052 error and my printer.
11-16-2014 11:36 AM
When i called to ask for a voucher/coupon to replace all the ink i wasted trying to troubleshoot, i was told they could not do this, BUT: that if i replaced the malfunctioning printer with another by calling their Canon Loyalty Program, they would 1) reduce the price by 20% (haven't checked prices to see if this is really a deal), and 2) after i received the new printer if i called and gave them the serial number, they would send out another set of inks.
Have not decided yet if i will forgive Canon enough to try another printer, but am considering it.
11-16-2014 01:38 PM
11-18-2014 05:23 PM
Add another MP5320 to the list, mine bricked today. I haven't purchased a non-Canon printer in years, but this is my 3rd to die due to some kind of printhead error. I think I'm done.
11-20-2014 01:53 AM
My printer is Canon MG5350. I have used it for two years only and suddenly appeared Error U052. Now I have to by new printer but for sure it will be no Canon.
11-20-2014 08:20 PM
I loved my 860mx until today. I talked it up to everyone who asked me about buying a printer. But now I've gotten the U052 print head error. Apprently there is no fix. I won't be buying or recommending another Canon product. It is sad to see a company that has worked so hard over the years to build a reputaion for quality to trash it for so little.
I had the same experience with Panasonic. A couple of bad products from them and a decades long reputation for quality went down the drain. I never have bought another Panasonc product since.
What ever happened to the teachings of Deming?
11-29-2014 12:57 PM
I've been deailing with B200 then U052 flip flop for days now. Done all the suggested procedures and nothing.
Stuck now with U052 error. If Canon is helping us out, then I would like same. Just bought new ink too ! looked up the price of the print head and with ink and print head costs I could have bought a new printer!!!!! Please someone help me I need to print ASAP! thanks!!