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New Contributor
Posts: 4
Registered: ‎11-14-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

We were told by the Canon repair people that these printheads are no longer available.

Occasional Contributor
Posts: 5
Registered: ‎11-06-2014

Re: Possible solution to the dreaded U052 Wrong Printhead Error

Likely it is only temporary. I've been getting a lot of network errors that come and go. I think there is some sort of communication problem going on. It's a good thing they didn't put a Canon chipset on the Voyager - it is still working after 37 years in space. It currently takes 18 hour to communicate with the earth - a time still better than my current communication time between printer and computer. I fear I may have permantly lost communication with the craft, opps, printer. Come in MX700. ....

Occasional Contributor
Posts: 13
Registered: ‎11-01-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Printheads are still available, but don't waste your money.  It won't fix the problem.

Frequent Contributor
Posts: 90
Registered: ‎04-13-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Correct. I have read all of over 662 postings about this issue and not one person who has wasted money on a new printhead has managed to cure the problem error message. Save your money for a new printer, but no another Canon.
Always hate to see corporate ripoffs by companies we used to trust.
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Occasional Contributor
Posts: 13
Registered: ‎11-01-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

During a recent telephone call with Canon, I was told by a "knowledgeable" Canon tech rep that a new print head isn't the solution, and not the issue, and not to waste the time or money to try a replacement print head in order to clear the error code. When I further questioned him as to the nature of the error, namely the main board or firmware, he politely "clammed up" and wouldn't talk about it any more. Sounds like I got a little too close to the truth and the company line is NOT to talk about it. Bottom Line: they KNOW what the problem is and what has caused it; Canon doesn't want to admit to anything, probably for fear of liability. As of today, all Canon has done is offer me a "courtesy discount" that is about equal to what their products sell for on the street. Obviously, that isn't acceptable.
New Contributor
Posts: 4
Registered: ‎11-14-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

It appears this is a built in obsolescence issue as the local "authorized" Canon repair guy said with in one week he had 5 calls on this error code with the same model of Canon (MX700).
Occasional Contributor
Posts: 13
Registered: ‎11-01-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I really don't think Canon designed it to fail, so I disagree with your "built-in obsolescence" theory. The reality is that "something" (either the mother board or the firmware) fails prematurely and Canon is unwilling to admit that it is a manufacturing flaw. I really don't think they planned for their printers to fail. That being said, they also aren't stepping up to the plate and dealing with a known problem. Only a small percentage of customers will complain about this; most will just throw their printers away and buy new ones. I'm not one of those. I expected a much longer life cycle than the one I received.
Occasional Contributor
Posts: 21
Registered: ‎08-15-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

[ Edited ]

Yes, I'm with VideoDude.  The "Designed Obsolence" supposition has no basis in fact.  It's a possibility [and I agree with VideoDude that it is remote], but that's all it is.  I would caution everyone not to lapse into "mob mentality" and start screaming foul over something that is not proven.  It's enough to focus on Canon's lack of appropreate response to this issue.

 

"5 incidents in one week" could happen for more reasons than designed obsolence.  An unintended sytemic flaw, for instance, could produce the same result.

New Contributor
Posts: 4
Registered: ‎11-14-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

An unintended systemic flaw is a real possibility, but it is interesting that it too 4 years to manifest.
Occasional Contributor
Posts: 21
Registered: ‎08-15-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Are you sure it was 4 years in every case?  If so, that lends more credence to it.  But, it's still possible for a unintended flaw to have a consistent timing.  Y2K, for instance.  Or lithium-ion batteries [which deteriorate even when not being used].  Or, that first batch of LED street lights we all watched fail at around the same time.

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