11-09-2014 01:41 AM
Yup, I too have had this problem with my MG5350, and I am VERY NOT IMPRESSED. I, too , may have to consider my loyalty to Canon, as faeces is faeces.
11-09-2014 11:32 AM
I will agree that Canon (and Sony, and Panasonic, and Nikon, and Olympus, etc.) does NOT have a history of making bad products. But the BIG difference is that the other take care of their customers when an issue is discovered. Canon seems content to be willing to ignore their customer base and insult them with offers to buy new product at unsatisfactory prices to replace failed and unrepairable product.
I didn't intend to infer that Canon's products were bad, but their "after the sale service" and support is woefully lacking. I used to work for Sony; we would NEVER have done this to a customer. Even an out-of-warranty customer. When you make a customer happy, he renews his "marriage vows" with you and Brand Loyalty is retained. The cost of warranty "service" is far outweighed by profit from future sales and customer good will. Canon doesn't get that.
11-09-2014 01:18 PM - edited 11-09-2014 01:22 PM
New record. 12 posts deleted today
0 people's issues fixed
Now that's some award winning CS, as they like to say. HA!
Yup! I got deleted -- AGAIN!!
11-09-2014 01:29 PM
11-09-2014 02:19 PM
11-09-2014 02:44 PM
11-09-2014 08:44 PM
I'll be surprised if they don't delete this but I contacted the law firm thats doing the class action law suit and they emailed a PDF form to fill out to join the class. I'll be submitting the form tomorrow.