08-24-2014 04:42 AM
08-24-2014 12:21 PM - edited 08-24-2014 12:23 PM
@Geomath: It's probably too late, but every Epson printer I ever owned (3 -- one was a gift) gave me trouble! Had one HP for a few years, and then it died! Consider a Brother!
08-24-2014 03:34 PM
Well I got my offer today to go for the loyalty program to get another printer. I declined and stated I would just go to the CEO and work down. No reason to mess with these support clowns. They can see they have an issue and will not addrtess it. So it will go out on social media as well. I want in on a class action providing I get more that $.02 for the trouble and I do not want a discount coupon. I want to push for a replacement of the printers we have at no cost to us as consumers. I want canon to answer to the charge of fraud or come up with a solution to this issue.
Oh my printer says my printhead is bad, but the support person says they do not recommend the printhead be changed. If this is the case, why do they make the printhead so easyily changed and why does the error say it's the printhead if there is some other issue. Prove it. Canon designed and released the printer. They know what the firmware does and the errors it will produce. PROVE I did something wrong, but I can prove Canon did.
08-24-2014 04:13 PM
Really frustrating when you keep getting the run around. FB post gets a reply saying to email through the form which I already did twice and was told to buy a new printer and got cut and paste replies. Then they told me to email directly which I did - twice- and got no replies. Each time you make a new FB post they reply then ignore it and it gets pushed pages and pages down past all the people posting camera shots. Totally hidden and they probably figure they don't need to reply b/c its so buried.
If you get in touch with anyone higher up that actually comprehends the issue and doesnt cut and paste please let me know, I will do the same!
08-24-2014 04:19 PM
08-24-2014 04:35 PM
I do not think it is the hardware, I still think that it is software based, drivers supplied by canon are causing the problem and canon will not admit it.
08-24-2014 06:41 PM
08-24-2014 06:44 PM
08-24-2014 08:15 PM
"I put my MX892 print head and cartridges in another still working MX892 printer and it performed flawlessly. So...it wasn't the print head. It's the printer hardware. So irritating!"
Interesting -- what would be even more interesting would be if you took the print head and cartrides out of the working MX892 and put them into the one displaying the U052 error. Will the error still be there?