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New Contributor
Posts: 1
Registered: ‎08-23-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I am too having the same issue with my MX700. I tried all the steps suggested by Canon with no luck. How do I go about a replacement?
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Frequent Contributor
Posts: 90
Registered: ‎04-13-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

You won't get one from Canon. Best bet is to try another brand. Brother seems to have a better attitude toward its customers.
Always hate to see corporate ripoffs by companies we used to trust.
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Occasional Contributor
Posts: 21
Registered: ‎08-15-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

[ Edited ]

@Geomath: It's probably too late, but every Epson printer I ever owned (3 -- one was a gift) gave me trouble! Had one HP for a few years, and then it died! Consider a Brother!

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Occasional Contributor
Posts: 18
Registered: ‎08-23-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Well I got my offer today to go for the loyalty program to get another printer. I declined and stated I would just go to the CEO and work down. No reason to mess with these support clowns. They can see they have an issue and will not addrtess it. So it will go out on social media as well. I want in on a class action providing I get more that $.02 for the trouble and I do not want a discount coupon. I want to push for a replacement of the printers we have at no cost to us as consumers. I want canon to answer to the charge of fraud or come up with a solution to this issue.

Oh my printer says my printhead is bad, but the support person says they do not recommend the printhead be changed. If this is the case, why do they make the printhead so easyily changed and why does the error say it's the printhead if there is some other issue. Prove it. Canon designed and released the printer. They know what the firmware does and the errors it will produce. PROVE I did something wrong, but I can prove Canon did.

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Frequent Contributor
Posts: 32
Registered: ‎08-16-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Really frustrating when you keep getting the run around. FB post gets a reply saying to email through the form which I already did twice and was told to buy a new printer and got cut and paste replies. Then they told me to email directly which I did - twice- and got no replies. Each time you make a new FB post they reply then ignore it and it gets pushed pages and pages down past all the people posting camera shots.  Totally hidden and they probably figure they don't need to reply b/c its so buried.

 

If you get in touch with anyone higher up that actually comprehends the issue and doesnt cut and paste please let me know, I will do the same!

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New Contributor
Posts: 4
Registered: ‎08-18-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I put my MX892 print head and cartridges in another still working MX892 printer and it performed flawlessly. So...it wasn't the print head. It's the printer hardware. So irritating!
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New Contributor
Posts: 3
Registered: ‎08-03-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I do not think it is the hardware, I still think that it is software based, drivers supplied by canon are causing the problem and canon will not admit it.

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Occasional Contributor
Posts: 18
Registered: ‎08-23-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I consider the firmware software provided with the printer embedded in a chip. I believe there is a timer built into it which will shut down the printer and give an error. I don't believe it to be a driver because one can go back to the original and find it does nothing different.
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Occasional Contributor
Posts: 18
Registered: ‎08-23-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Really, for what reason do they think this will help them with the bottom line?> Defective equipment programmed to die in three years is not the way to provide a piece of equipment. If a driver caused the issue, why not just write another driver? I think people can accept a bug more than a piece of gear they have to throw away because it was programmed to go bad.
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Occasional Contributor
Posts: 21
Registered: ‎08-15-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

"I put my MX892 print head and cartridges in another still working MX892 printer and it performed flawlessly. So...it wasn't the print head. It's the printer hardware. So irritating!"

 

Interesting -- what would be even more interesting would be if you took the print head and cartrides out of the working MX892 and put them into the one displaying the U052 error.  Will the error still be there?

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