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New Contributor
Posts: 3
Registered: ‎07-31-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I wish I could return it ! I missed Amazon's window by a week! It is really frustrating.

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Frequent Contributor
Posts: 25
Registered: ‎04-27-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Given up waiting for Canon to pull their finger out.

RIP my MP610

I've been looking at Epson and have narrowed my choices down to just the XP-700

Any advice on this one?

This request is to all our unhappy readers as well as the dipstick Canon personnel who refuse to do anything about their self-destructing printers.

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Frequent Contributor
Posts: 25
Registered: ‎04-27-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I've got a garage full of rubbish including a windows 3.1 PC with a 10mb HDD - it'll just join the rest of the cr&p!

BTW ordered it direct from Epson shop! Yes, it was cheaper than Amazon UK when free delivery considered.

For some reason the Amazon sellers were in Italy and Epson is in Germany (but I hope it is coming from the UK warehouse).

It's so complicated - I would have preferred to get a Canon but not after my experiences with their treatment of U052 sufferers.

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New Contributor
Posts: 1
Registered: ‎08-01-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I have a Pixma MX882.  First it showed a B200 error, now it shows U052.  As you said, it was working GREAT, now it's unusable for apparent SW reasons.  I spoke to Canon support and they immediately started telling me about their loyalty program.  I could buy a replacement device for just $25 more than Amazon is charging.  

 

emailing me a link to a patch to fix my printer would be a better loyalty program.  If there's no resolution to this, i'll have to switch brands. 

 

Thanks for your great post.

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New Contributor
Posts: 1
Registered: ‎08-01-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Got the U052 on my MX882.  Used only factory inks. Now printer is useless.

It was the same price to buy a new printer than order a new print head.

I hope people can get canon to get to the bottom of this issue,

interesting that people in general have been having success with the non-name brand inks (on amazon)

if cannon can't reliably work with own factory inks, i could save hundreds of dollars with these alternative inks.

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New Contributor
Posts: 3
Registered: ‎08-03-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Canon MP610 updated driver software and now the printer is useless, dreaded  print head is incorrect message, obviously something in the software causes this probem as it was working fine until this happens. HP here I come

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New Contributor
Posts: 1
Registered: ‎08-03-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I had the exact same scenario!  The first error B200 is now gone, but now the U052 just won't go away.   The entire machine is dead - scanner, copier, fax... just because it  stopped recognizing its own freaking printhead. I am NOT going to replace this with another Canon.  

 

I am disgusted.  Why make a multipurpose machine that loses ALL function when ONE thing goes wrong?  And... why keep making them with this printhead recognition error?  After looking online, I see that YOU, CANON, must have been aware of this exact problem for some time now.  No recall, no patch, no new hardware mailed to customers, nothing to fix it.  You just hope that I, your loyal Canon customer, assume it's my fault that I "broke my printer"... and that I go out and buy a new one.  Well... I idid that once already.   This is the SECOND Canon printer that has done this; each lasted just a little over a year. 

 

 No more.  CANON:  I have been planning to upgrade my Canon digital camera to a newer Rebel but now, with such shoddy equipment and such terrible customer service. I simply cannot see myself spending a couple of thousand dollars on ANYTHING made by your company.  

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New Contributor
Posts: 2
Registered: ‎07-26-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Summer,

exactly the same here, different printer, but the same outcome, and also the same view as to giving Canon any more money, either for lenses or for bodies, they will not get another penny out of me!

 

Not that Canon give a **bleep** though, with thier "we've had your money, now pi*# off" attitude towards thier customers!

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Occasional Contributor
Posts: 5
Registered: ‎07-22-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

I'm not sure if you've already purchased your HP printer, but you should know somwthing similar happened with an Hp I had before this Canon. Their solution was also to offer a discount on a new printer just like Canon did. I have heard better reviews on Brothers.

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New Contributor
Posts: 1
Registered: ‎08-12-2014

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Have (had) MP610 for 6 years. Same error since yesterday. Contacted local Canon via email. I am very disappointed because printer did job well for all 6 years.

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