07-26-2014 06:38 AM
Pixma MG5250 - same U052 error
Tried all the Canon suggestions - no difference
Contacted Canon UK support 3 times over 2 weeks via "contact us" page in support section on Canons website - No replys
Phoned Canon support phone number on Canons support website - advised to send printer (at my cost) to authorised Canon service centre for service - what a crock!
Nothing but geniune canon inks ever used, and error came up 2 days after replacing pgbk and c & m cartridges, so all 5 cartidges are full - thanks canon, get your moneys worth before you pull your error message BS!
Found this forum after doing a google search, as i am obviously not alone in this error message, why have canon not announced that they have a problem across multiple printers?
Do canon really not expect us to find out they are pulling a money grabbing exercise?
Surely canon can't expect us all to believe that this U052 message is just chance/bad luck?
Come on Canon - own up to what you are doing to your customers across the globe!
07-26-2014 12:21 PM
Another dissatisfied customer here.
My MP600 had been working fine...until it didn't anymore. Yes, the cursed U052 Wrong Printhead Error when I checked an ink cartridge.
Amazing that in conversations with the Canon service tech and the parts department, nobody mentioned that this is a common failure mechanism. No help offered. Print head is no longer avialable. Tough luck!
Fortunately, i discovered this forum in a last ditch effort to avoid having to buy a new printer.......obviously NOT a Canon. If they will not stand behind their product, this will be the last Canon product I ever own.
07-26-2014 01:19 PM
My Canon MG5220 has been terrific until a week ago when suddenly the Wrong Printhead Error occured... how frustrating to see so many people with this issue and no real solution from Canon. Shopping for new printer - thinking it won't be a Canon!
07-29-2014 05:45 AM
This has just happened to me as well - I've had the MP 970 for about four years and it has been just the most perfect printer for my home needs. However, now it has this error and nothing I do will fix it. Unfortunately I had just sung Canon's praises to two of my sons who are looking for printers - having read the entries on the forum, I have called them to told them to avoid Canon.
I am so frustrated that this has happened, and have discovered that to put a new printer head in costs more than the machine cost originally. Canon could do better than this, and should do.
07-29-2014 05:40 PM
Canon is really trying to avoid this issue. When I called to complain the best they would do is offer a %25 discount on the compatible MX 922, plus it was on sale . The cost quoted was $129. AMAZON OFFERS IT FOR $90 !! No more canon printers for me.
07-29-2014 07:56 PM
I read in a post a number of days ago that a fellow forum member was told that the Canon U052 was due to a circuit board problem. If this circuit board has a malfunctioning component that is of such small dimension that it would be difficult for the average user to repair or for Canon to service cost effectively, they're going to deny, deny, deny this problem.
This is the attitude that's encouraged in most business venues today. So don't be too surprised.
I'm happy with my current Epson Workforce Printer and will be finding a solution to the need to spend $67 for new ink
With my older, defunct Canon IP4000 Printer, I was able to refill the ink cartridges with ease and loved that printer which lasted about 8 years.
That longevity of my older Canon printer was the reason why I purchased the previous Canon MG5320 that produced the dreaded U052 error after about a year of use.
And the short lifespan is was I changed Printer Companies to Epson.
Canon should take a queue from GM, Ford, Toyota and other car manufacturers who are recalling defective products to
intice their customers to stay with their respective brands.
And New Contributors should read the previous postings. Canon isn't going to fix this problem. I would bet that the Engineers know the root-cause of the problem but the cost to fix this would be mind boggling. So they're reading, watching, editing, deleting and seeing when the masses quiet done.
I'll be surprised if this posting reaches the Internet.
Well #CanonU052Error and a Facebook Page will not be too far off as a way of informing the other masses.
07-31-2014 02:40 PM
This is so crazy. Got message and bought new printhead. Doesn't change a thing. CANON FIX MY PROBLEM ON MY MX700 I HAVE MANY FULL CARTRIDGES AND SPENT SERIOUS CASH ON THE NEW PRINTHEAD.
07-31-2014 04:13 PM
Wow, I am so glad I found this forum!
I have MX922 that I bought on June 21st from Amazon. Today July 31st I get the U052 error. Last day to return the printer was July 22nd.
Contacted customer support and they are sending me a new print head which I am guessing is going to be useless.
Should I just order a new printer from amazon now and save myself the drama of it all?
07-31-2014 05:16 PM