01-25-2017 09:12 PM
I've been using an MX922 and My Image Garden for a couple of years to print onto CD's and DVD's with no problem. I updated my iMac to Sierra and couldn't print to discs anymore. I saw that Canon had updated the drivers for Sierra and installed those plus updated My Image Garden. Now when I try to print to CD the print dialog looks different and all I can choose from are different paper sizes. Disc is not a choice.
I've deleted the printer several times and reinstalled the drivers but get the same result. I remember something popped up about AirPrint and wonder if that has something to do with it. But I haven't found anything to turn AirPrint off.
Any suggestions? I print on discs for my clients and really don't like using a Sharpie for my labels.
01-26-2017 01:20 AM - edited 01-26-2017 01:21 AM
Would you be able to provide a screenshot of your My Image Garden main screen so we can see what you are seeing?
Should you need more immediate assistance, we ask that you please contact a Canon technical support representative at one of the methods provided here. A representative will be happy to assist you free of charge.
01-27-2017 09:41 AM
I was able to reinstall the Canon MX922 and this time did not select AirPrint. When I pull up my Disc label in My Image Garden everything looks as it always has.
When I click print, the print dialog looks different than it has in the past. I was able to dig down and create a preset with the paper size of 4.7" x 4.7", which is the size of the disc. I can then select the media type as printable disc and paper source as disc tray. I thought that would work. But when I print the text is sized too large and prints larger than the disc.
I've tried using the proper size several times but it seems to revert to a larger paper size.
01-27-2017 11:46 AM
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06-13-2018 08:39 AM
I have this problem with an iP7250. I used it successfully on my Mac from a couple of years ago. Then I updated the OS and this problem happened. So I used it on Windows which was OK. Then I updated my Mac again and it worked. Now I have updated my Mac again and it doesn't work. So my warning is if you have a Mac and this software works, don't expect it to work when you update the OS. I don't know the solution.
08-29-2018 10:34 AM
Hello. I have been having similar problem as well. Was using disc printing just fine for a couple years. I updated Mac to High Sierra 10.13.6 with a clean install. Reinstalled all the latest drives and software from this link below. Designing the label looks the same. But when printing, instead of it showing a print preview of what the disc will look like, it takes you to the smaller print menu and I can only print to paper and not the disc on the disc tray.
I tried selecting a few different OS options but seems to still show the latest drivers and software. Any way to use a prior driver or software to allow printing to the disc?
08-29-2018 10:41 AM
So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
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