01-25-2017 09:12 PM
I've been using an MX922 and My Image Garden for a couple of years to print onto CD's and DVD's with no problem. I updated my iMac to Sierra and couldn't print to discs anymore. I saw that Canon had updated the drivers for Sierra and installed those plus updated My Image Garden. Now when I try to print to CD the print dialog looks different and all I can choose from are different paper sizes. Disc is not a choice.
I've deleted the printer several times and reinstalled the drivers but get the same result. I remember something popped up about AirPrint and wonder if that has something to do with it. But I haven't found anything to turn AirPrint off.
Any suggestions? I print on discs for my clients and really don't like using a Sharpie for my labels.
01-26-2017 01:20 AM - edited 01-26-2017 01:21 AM
Would you be able to provide a screenshot of your My Image Garden main screen so we can see what you are seeing?
Should you need more immediate assistance, we ask that you please contact a Canon technical support representative at one of the methods provided here. A representative will be happy to assist you free of charge.
01-27-2017 09:41 AM
I was able to reinstall the Canon MX922 and this time did not select AirPrint. When I pull up my Disc label in My Image Garden everything looks as it always has.
When I click print, the print dialog looks different than it has in the past. I was able to dig down and create a preset with the paper size of 4.7" x 4.7", which is the size of the disc. I can then select the media type as printable disc and paper source as disc tray. I thought that would work. But when I print the text is sized too large and prints larger than the disc.
I've tried using the proper size several times but it seems to revert to a larger paper size.
01-27-2017 11:46 AM
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06-13-2018 08:39 AM
I have this problem with an iP7250. I used it successfully on my Mac from a couple of years ago. Then I updated the OS and this problem happened. So I used it on Windows which was OK. Then I updated my Mac again and it worked. Now I have updated my Mac again and it doesn't work. So my warning is if you have a Mac and this software works, don't expect it to work when you update the OS. I don't know the solution.