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New Contributor
Posts: 3
Registered: ‎01-25-2017

CD not a print option

I've been using an MX922 and My Image Garden for a couple of years to print onto CD's and DVD's with no problem. I updated my iMac to Sierra and couldn't print to discs anymore. I saw that Canon had updated the drivers for Sierra and installed those plus updated My Image Garden. Now when I try to print to CD the print dialog looks different and all I can choose from are different paper sizes. Disc is not a choice.

 

I've deleted the printer several times and reinstalled the drivers but get the same result. I remember something popped up about AirPrint and wonder if that has something to do with it. But I haven't found anything to turn AirPrint off.

 

Any suggestions? I print on discs for my clients and really don't like using a Sharpie for my labels.

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: CD not a print option

[ Edited ]

Hi AVGuy,

 

Would you be able to provide a screenshot of your My Image Garden main screen so we can see what you are seeing?  

 

Should you need more immediate assistance, we ask that you please contact a Canon technical support representative at one of the methods provided here. A representative will be happy to assist you free of charge.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎01-25-2017

Re: CD not a print option

I was able to reinstall the Canon MX922 and this time did not select AirPrint. When I pull up my Disc label in My Image Garden everything looks as it always has.

Screen Shot 2017-01-27 at 8.34.49 AM.png

 

When I click print, the print dialog looks different than it has in the past. I was able to dig down and create a preset with the paper size of 4.7" x 4.7", which is the size of the disc. I can then select the media type as printable disc and paper source as disc tray. I thought that would work. But when I print the text is sized too large and prints larger than the disc.

Screen Shot 2017-01-27 at 8.34.49 AM.png

 

I've tried using the proper size several times but it seems to revert to a larger paper size.

Product Expert
Posts: 3,255
Registered: ‎10-16-2012

Re: CD not a print option

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎02-12-2018

Re: CD not a print option

were you able to sort this problem out - I have the same problem and urgently need to sort it out
New Contributor
Posts: 2
Registered: ‎02-12-2018

Re: CD not a print option

could you assist me on the same problem ?
New Contributor
Posts: 3
Registered: ‎01-25-2017

Re: CD not a print option

That was back awhile ago and I don't remember what I did to fix it. You can call Canon support and they should be able to help.

New Contributor
Posts: 2
Registered: ‎06-13-2018

Re: CD not a print option

I have this problem with an iP7250. I used it successfully on my Mac from a couple of years ago. Then I updated the OS and this problem happened. So I used it on Windows which was OK. Then I updated my Mac again and it worked. Now I have updated my Mac again and it doesn't work. So my warning is if you have  a Mac and this software works, don't expect it to work when you update the OS. I don't know the solution.

New Contributor
Posts: 2
Registered: ‎08-29-2018

Re: CD not a print option

Hello. I have been having similar problem as well. Was using disc printing just fine for a couple years. I updated Mac to High Sierra 10.13.6 with a clean install. Reinstalled all the latest drives and software from this link below. Designing the label looks the same. But when printing, instead of it showing a print preview of what the disc will look like, it takes you to the smaller print menu and I can only print to paper and not the disc on the disc tray.

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

 

I tried selecting a few different OS options but seems to still show the latest drivers and software. Any way to use a prior driver or software to allow printing to the disc?

 

Thank you,

J

 

Moderator
Posts: 2,153
Registered: ‎07-08-2013

Re: CD not a print option

Hi, J!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

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