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Posts: 1
Registered: ‎09-15-2019

CD loads, comes out blank on MG7720

Trying to print on a CD from MyImageGarden.  Follow the prompts to load the CD tray.  Printer pulls it in and I hear the head go back and forth, but nothing on the CD.  Paper printing of documents/photos works fine -- no ink problem.  MACOS Mojave 10.14.6, printer driver 16.20.0.0.  MyImageGarden 3.5.1

Product Expert
Posts: 2,310
Registered: ‎07-28-2014

Re: CD loads, comes out blank on MG7720

Hi baumsaway,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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