04-02-2018 11:37 PM - edited 04-02-2018 11:38 PM
I have a Pixma MP 2522 printer, running on Mac OS High Sierra v 10.13.3.
I recently replaced the printer cartridges as both the black and colour were empty. After replacing the cartridges, I attempted to print a document, and the dialog box that came up said "Printer is offline", even though the printer was on, plugged in via USB, and printing a test page when prompted from the printer menu. This problem persisted, even after unplugging all devices and switching them back on.
Following numerous forum advice posts, i deleted the printer driver and re-downloaded it. When I run the install file, I get a prompt that the installation was successful. However, the printer does not reflect in my list of installed devices (I have now tried 3 times) and i am still unable to print, after just having spent over $40 on ink cartridges.
Please assist
05-04-2018 11:18 AM
Hi EntoGirl,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
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