Hi emlachica90,
To ensure that there are no obstructions in the printer that may be causing the error, please follow the steps located here. Once this has been verified, please turn off the printer, unplug the power cord and leave it out for at least 10 minutes, then plug it back in and turn it back on to try and reset the printer. Once the printer comes back on, we recommend performing at least three roller cleanings on the printer by following the steps located here to ensure that the paper path is clear and that the paper can feed smoothly.
If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
