CANON G3000 QUICK MENU HAS STOPPED WORKING as well as other components v2

[princ3ssdhee]

Please help. I have been dealing this problem for quite sometime, I have tried deleting the "file".ds from Twain_32 which I read from different post. but no to avail.

I also tried updating the MSVCR120_CLR0400.dll fro Windows\Sytem_32. I tried downloading the Directex End user web installer which they say updates the old version of .dll

My Fault Module Name is the KERNELBASE.dll, i tried overwriting it but i'm not allowed to do it.

I really hope someone will take time to read and help me. Thanks in advance.

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             CNQMMAIN.EXE

  Application Version:                           2.8.5.0

  Application Timestamp:                     595c7057

  Fault Module Name:                          KERNELBASE.dll

  Fault Module Version:                       6.1.7601.24094

  Fault Module Timestamp:                 5abee073

  Exception Code:                                  e0434352

  Exception Offset:                                0000c54f

  OS Version:                                          6.1.7601.2.1.0.256.1

  Locale ID:                                             1033

  Additional Information 1:                 0a9e

  Additional Information 2:                 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:                 0a9e

  Additional Information 4:                 0a9e372d3b4ad19135b953a78882e789

[BillS]

Hi princ3ssdhee,

Let's start by re-installing the drivers and the Quick Menu.

1. Click HERE.

2. Scroll down to "Optional Drivers."

3. Click “Select” next to "G3000 series MP Drivers."

4. Press "Download."

5. Open and run the file.

6. Follow the onscreen instructions to complete the installation.

Quick Menu is listed under “Software,” and can be updated the same way.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

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[princ3ssdhee]

Hi,

Thanks for the response.

Unfortunately, the problem still exist until I re-installed the Quick Menu Driver.

[Patrick]

Hi princ3ssdhee,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI