07-01-2014 03:11 PM
Hi there. I have a Canon MG3200 printer that we just bought brand new not too long ago, however, it is giving us the following error code: 6000. A few days ago, we tried to print a photograph on special photographic paper. What ended up happening was as soon as the picture was done, the printer rolled it back into the machine and we couldn't get it. I had to turn the printer on its side and activate the lever to open it up. I had to grab the paper and gently pull it out. The machine is no longer jammed, but every since then we cannot get it to print anything new. The error message pops up and that's all.
It is a brand new printer. It really should work, so I have no idea what to do. I've tried unplugging the printer, turning it on and off, pressing the reset button, opened it up to see if there was still any problems inside the machine. However, none of these things have worked.
07-05-2014 08:01 PM
07-05-2014 08:11 PM
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07-09-2014 03:05 PM
Thank you for your response.
Fortunately, I figured out my problem. What happened was after the paper jammed in the printer, it caused all of the pages to jam. All I had to do was pull them out a little. I didn't know they were jammed too. Now it works just fine.