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Posts: 1
Registered: ‎06-12-2018

Bought the right ink but it says it's not compatible

What is the reason that I can't replace my ink? I bought the correct ones. My printer is written on the box of the inks so what is causing this problem?

It says that it's the wrong ink but it shouldn't be...

Posts: 1,180
Registered: ‎10-25-2012

Re: Bought the right ink but it says it's not compatible

Hi, pf2222!


So that the Community can help you better, we will need to know exactly which Canon printer you're using, the exact error messages you're seeing, and the names of the ink tanks that you're using.

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.


If you're outside of the USA, please CLICK HERE to find contact information for Canon in your country/area. 

Thanks and have a great day!

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