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jlm
New Contributor
Posts: 3
Registered: ‎01-20-2015
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Body of Word documents print blurry. headings are as sharp as ever. pdf's print fine.

 I'm using pixma MX410 with Windows 7, coneccted by USB port.. I have run it through its cleaning cycles, alligned the heads, downloaded a new driver.

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: Body of Word documents print blurry. headings are as sharp as ever. pdf's print fine.

Hi jlm,

 

If you print a text document from another program such as Notepad or Wordpad, do you experience the same issue?  Also, has the black ink cartridge in the printer recently been replaced, and do black copies made from the printer come out blurry as well?

 

If this is a time-sensitive matter, additional support options are available at Contact Us.

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jlm
New Contributor
Posts: 3
Registered: ‎01-20-2015

Re: Body of Word documents print blurry. headings are as sharp as ever. pdf's print fine.

The cartridges were replaced a month or so before this started happening

documents in Notepad come out fine

however, black copies are blurry

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: Body of Word documents print blurry. headings are as sharp as ever. pdf's print fine.

[ Edited ]

Hi jlm,

 

If you have another black ink cartridge you can use with the unit, pleae try that to see if this resolves the blurry printing issue. If you do not have another black ink cartridge to try, or if using the other ink cartridge did not resolve the issue, please call or email us using one of the methods on the Contact Us page for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
jlm
New Contributor
Posts: 3
Registered: ‎01-20-2015

Re: Body of Word documents print blurry. headings are as sharp as ever. pdf's print fine.

thanks. Putting in a new ink cartridge resolved the problem. I just didn't think that would work because not all black printing was blurry...
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