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New Contributor
Posts: 1
Registered: ‎01-28-2016

B/W 8x10 high-resolution photo fades to magenta.

Canon MX-882 prints B/W grayscale (with skip lines) at standard resolution, but when used at high resolution the black fades, and photo comes up pink/magenta!  The black ink cartridges are new and seem to flow okay.  Why magenta ink if it's a b/w print?  Is this a printhead issue or ink issue?

Product Expert
Posts: 3,255
Registered: ‎10-16-2012

Re: B/W 8x10 high-resolution photo fades to magenta.

Hello.

 

When printing photos, the printer will use combinations of the color ink tanks to create black and grey tones.

 

If the colors are fading, there may be an issue with the printer itself.

 

Please contact our support group using the "Contact Us" link below for additional assistance with this issue.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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