05-26-2014 04:55 PM
The hinge seems to be stuck in "locked" position, and I cannot get the cover to go back down. The screen 'reminds" me to close the cover. Do not know what to do; this situation has not happened before. There is no release button I could see. I do not want to force it, then break the plastic hinge. Did anyone have this kind of problem before? Please advise; I shall appreciate your help, thank you!
05-26-2014 08:25 PM
Few hours ago I asked a question Re: not able to close the "cover" of my Pixma MG5320 after having changed an ink cartridge, I should have said that it is the whole scanning unit/cover would not come down (somehow it was "locked" in the up position)---I need to clarify that for my earlier inquiry/help. Thank you
07-09-2014 08:22 AM
Please ensure that there are no obstructions near the hinges or around the printer that would prevent the cover from closing, then try to lift the cover up a little higher and then try to close it. If you are still unable to close the cover, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
06-26-2015 02:53 PM - edited 06-26-2015 02:54 PM
My printer did the same thing, and lifting higher, etc. did not work. However, looking inside at the support end, there was a white toothed wheel. I waited until the ink cartridges returned to their normal position, turned the printer off, and then wiggled that toothed wheel maybe a degree or two - and presto, the cover could then be lowered.
05-09-2017 09:37 PM
My printer is having the same problem - unbelievable that I this is going to result in a service call! There has got to be a way to have the hinge fold back on itself. What is the point of it locking into position. Lifting up is supposed to "unhinge" or unlock which part? A diagram would help.
05-01-2018 12:27 AM
If the printer cover is unable to be closed after following the recommendations provided in this thread, the printer may require servicing; we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.